Our Staff

 

Staff Profiles

Tricia Young,  MBA, FACMPE

Chief Executive Officer

Tricia is our Chief Executive Officer, and is responsible for managing the staff and our three offices, and ensuring that patients receive the highest quality of care. Tricia has an MBA in healthcare management and is a board member for the MA/RI MGMA.  She is also the past-president for the WA State MGMA.  Tricia has several decades of experience managing surgical practices.

"Our staff and physicians are outstanding.  Every day I observe the staff professionally and personally take care of patients,” she says. “Oral surgery can be very daunting.  Our staff know how to make patients comfortable by providing them information while alleviating fears".

If patients have any questions, or would like to talk about their experience while in our care, Tricia would be happy to speak to you. Please contact her at tyoung@lowelloralsurgery.com or at 978-458-1264.

 

Becky

Becky started with our practice in 2011, checking insurance benefits and then moving to the front desk, where she greeted and assisted patients.  In 2013, she became our Nashua Treatment Coordinator, a job that combines the skills of those two previous positions.  Becky is now our administrative supervisor.

“I love meeting with patients to help them understand their benefits and guide them through their treatment with us,” she says of her position.  It’s no surprise that she enjoys her job, since she has been working in customer service since she started at a frozen yogurt shop at the age of 16. “I love working with people. I can always find something interesting to chat about with each and every patient.” 

Becky believes in the doctors, and says she highly recommends every one of them to her own friends and family members. “Patients recognize the quality of care they receive here from the very first phone call with administrative staff to the last post-operative appointment.” She says that although no one wants to have oral surgery “they return here if the need arises because of the amazing care our office gives.”

 

Brianna

Brianna was a front office associate and then trained for one year with us to be a dental surgical assistant.  She recently passed her anesthesia certification.  Brianna assists with surgeries, and is also a scribe.  Brianna is a former waitress and joined our staff several years ago. She loves working with both patients and her co-workers and has adapted well to our practice. Her strong background in customer service and her high energy are both valued.

 

Kathy M

Kathy has been part of our administrative staff since 2000, and is often sitting at the front desk, greeting patients and helping them get settled in. She works in either Chelmsford or Lowell, and is a valued member of our team.

“I enjoy working with patients of all ages. The most important thing is to make them feel welcome and answer their questions about their treatment or financing.” Kathy adds “Working with the doctors is easy. They are professional and down to earth.” Her advice to future patients: “Nobody likes to come to an oral surgeon but I assure you, in the end if you need us again you will want to come back.”

Kathy has seen many patients return in her years with the practice.

 

Trish

Trish has worked in our practice since 1994.  She is our clinical manager.   She works closely with our clinical staff, and enjoys both the administrative aspects of her job and working with patients.  Trish is anesthesia certified.

Trish has grown along with the practice, expanding her knowledge of Oral Surgery over the years.  She has seen the practice grow and change, moving into a new office in Nashua several years ago, and then Chelmsford. “I enjoy…the professionalism of the doctors and staff,” she says. She believes the practice is successful because of the level of care we provide to patients, but also says, "our patients are second to none. I enjoy welcoming them to our practice."

 

Jan

Jan has been with our practice for over 20 years! She has worked as front desk administrator during her tenure, checking in patients and doing “anything the patients need” to feel prepared for their surgery. She has seen patients come in with braces, and return years later when they are married and need our help. “They always come back,” she says. Currently, Jan works as one of our Treatment Coordinators, helping patients sort out insurance and financing issues. She provides all the information they need to ensure their treatment goes smoothly. 

Jan has total confidence in the doctors. “I like that I can work for a practice where I so respect the care and treatment that I can recommend it to my friends and family.”

 

Pam

Pam started with our practice in 1991, and back then her job was doing “a little bit of everything.”

She used to work in our Lowell back office, and she also greeted early morning patients at the front desk, welcoming them and checking them in for their appointments.

Now she now has moved to our Chelmsford office, where she works exclusively with insurance claims.  Pam is our go-to person when it comes to insurance companies and sorting out policies and benefits.

She wants patients to know that when they come to our practice, “You are in good hands!”

 

Cathy K

Cathy has worked with us since 1991, starting in our old Lowell office. As our Implant Coordinator, she is part of our management team, but she also assists our doctors with procedures.  Cathy is anesthesia certified.

I like interacting with patients, and helping with surgery, she says. I initially came to work here because I knew the doctors, and the reputation of the practice.Our doctors are professional and the staff is great. I always refer everyone, friends, family, and acquaintances. I wouldn’t let them go anywhere else.